Answers:
1. Where to buy?
Our convenient location in Lower Sackville, please see our contact page for address information.
2. What do I need in order to activate a phone?
You need show two (2) main pieces of id which would be drivers license and social insurance number. If you do not have a drivers license then we do require three (3) pieces of id which could be any of the following: credit card, social insurance number, picture id, birth certificate.
3. Do I have to sign a contract?
No you do not have to sign a contract, you can activate your phone on a MTM (month to month) rate plan. Which means you can cancel your rate plan at any time you like without any charges. However, with not signing a contract you will not get the benefits of a lower priced handset and your rate plan will not be secured if any changes are made or the plan is discontinued.
4. What is the benefit of signing a contract?
The first benefit in signing a contract is that you will receive a discounted price on your chosen handset. In signing a 1yr contract you would get $50 off of the MTM price, $100 off on a 2yr contract and $150 off on a 3yr contract.
The second benefit in signing a contract is that you can be guaranteed to keep your chosen rate plan for the length of your term even if the rate plan changes or is dicontinued.
5. What happens if when my contract is up Telus does not have my current rate plan anymore?
As long as you re-contract when your term is up or 30 days before you can keep your current rate plan, even if it is discontinued with Telus Mobililty, they will "grandfather" your rate plan.
6. Will I receive a copy of my contract?
Yes, you will receive a copy of your contract at signing.
7. Can I cancel my contract?
Yes, you can cancel your contract but you will be charged $20 per every month remaining or $100 which ever is greater.
8. Do I own my handset or am I paying for the phone monthly on my PCS invoice?
Yes, you own your handset out right, you do not pay for it on your monthly bill.
9. Do I have to pay for my phone at the point of purchase or can I be billed?
Yes you do have to pay for your phone at the point of purchase, Atlantic Cellnet or Telus Mobililty will not bill you for your phone.
10. Is there an activation fee?
Yes Telus Mobility does charge a one time activation charge of $35 which will be on your first bill.
11. Do I have to pay the activation fee at point of purchase or can I be billed?
No you do not have to pay the activation fee at point of purchase, this $35 charge will be billed to you on your first Telus Mobililty invoice.
12. Where can I pay my Telus Mobility invoice?
There are several different methods for paying your invoice which are as follows:
a) Telus Mobility's IVR - you can make a payment on your account or to set up and change pre-authorized payment from your credit card. It's easy, simply call 1-866-558-2273 or one of our local Client Care numbers and follow the step-by-step instructions. All you need is your TELUS Mobility PCS, credit card number, expiry date and your numeric IVR password. If you don't have a numeric password, press 0 at any time one of our Client Care representatives will help you set one up. When you've completed the transaction, you'll get an authorization number for your records so you know your bill has been paid.
b) Paying Your Bill by Mail - write your account number on your cheque or money order and make it payable to TELUS Mobility. Enclose your payment and remittance form in the return envelope provided.
c) PC banking - contact your financial institution and provide them with your 8-digit client number (your client number with the appropriate number of zeros added in front of it to total 8 digits) that's located on the top right hand corner of your invoice. You'll also need to give them our company name, which is TELUS Mobility.
d) Canadian financial institutions or bank machines using cheque, money order or cash. Please write your account number on your cheque or money order and include your remittance form with your payment.
e) Pre-authorized payments - You can conveniently use your credit card or an account from your financial institution.
f) In person at our dealership - We can make the payment online for you using your credit card in which your payment will be applied immediately also giving you a confirmation number. Unfortunately we can not accept cash or cheque for these payments.
13. Does my handset come with any accessories?
Yes, your handset does come with a wall charger or desk top charger. All handsets of course are supplied with manuals.
14. Can I activate two phones on any one rate plan?
Yes, you do have the option to "Add A Line" on our current rate plans. "Add A Line" packages start at $10/mth. Any of our old rate plans (ie: Talk Halifax) is not eligible for an "Add A Line". We also have "family plans" available.
15. Do I have to come in to one of your locations in order to activate a phone or can I activate online?
Yes you do have to come in to one of our locations, the reason being is that we need to verify id to limit the risk of fraud. As this may be an inconvenience to some, please understand that it is for your own security.
16. My question still hasn't been answered?
If you can't find the information you're looking for, contact us and one of our representatives will be happy to help you. Or you can visit the Telus Mobility website.
